How It Works and FAQs
How It Works
Book your appointment online.
We meet you at a secure, mutually agreed-upon location.
A trained technician collects the DNA sample professionally.
Sample is sent to a certified, AABB-accredited lab.
Receive your accurate results within 2-3 business days.
FAQs Questions and Answers
Q: How fast will I get results?
A: Results typically take 2-3 business days after the lab receives the sample.
Q: Is my DNA test legally admissible in court?
A: Yes, we follow strict chain-of-custody protocols to ensure legal validity.
Q: What areas do you serve?
A: We serve Columbus, TX, and surrounding areas. All appointments are held at secure, mutually agreed-upon locations — we do not travel to private residences.
Q: How do I prepare for my appointment?
A: No special preparation is needed. Please arrive at the designated location on time with a valid photo ID.
Q: What forms of payment do you accept?
A: We accept all major credit/debit cards through our secure online payment system.
Q: Why do you mention Stripe’s fees?
A: We use Stripe to securely process your payments. Stripe charges a small fee for each transaction, which helps cover the cost of safely handling your credit card information. We want to be transparent about this so you understand how payments are processed and what fees might apply. For full details, you can view Stripe’s fee schedule here.
Please note that turnaround times may vary depending on lab volume and holidays.
Service Area Policy
We primarily serve our local area and reserve the right to decline appointments outside our preferred travel zone. While we may accommodate nearby surrounding areas, all travel outside our core service area is handled at our discretion. We consider factors such as distance, travel time, and our existing schedule. We do not guarantee service to all locations. If you’re outside our usual area, please contact us before placing an order.